Returns and Exchange Policy
At Hassan Alnemer Jewelry, we offer our customers an easy and convenient return and exchange service. If you are not satisfied with the items purchased from our website, we offer the following return and exchange options:
1. Return: Customers can request a return within one day of receiving the shipment from the shipping company. The full value of the product will be refunded after we receive and verify its condition.
2. Exchange: Customers can request an exchange within three days of receiving the shipment from the shipping company. The customer must send the item to be exchanged back to us, and we will send the new item as soon as possible after coordinating with the customer on the choice of another item. The difference in payment will be refunded using the same payment method or the customer can pay the difference using the available payment methods.
Customers can request a return or exchange of an item if it has manufacturing defects or is not as described on the website within three days of receiving it. The customer must return the returned or exchanged item in its original packaging and in good condition. We will bear the shipping costs when sending the returned item.
Customers can contact us via WhatsApp, email, or our website to request a return or exchange.
Terms and Conditions:
· The customer must verify the item to be returned or exchanged before sending it.
· The returned or exchanged item must be in good condition and not used.
· The returned or exchanged item must be returned to us in good condition and properly packaged.
· Custom-made or customized items cannot be returned or exchanged.
We strive to provide excellent customer service and ensure customer satisfaction. If you have any questions or concerns about our return and exchange policy, please contact us using the methods mentioned above, and we will be happy to assist you.
Hassan Alnemer Jewelry Online Store Division